Logging in for your tournament
When you're logging in for the first time or there has been a significant amount of time since you last logged in, starting with this help guide will be a good beginning. In the help guides, there are quite a lot of instructions, such as 'select x from the top menu, click y from the menu on the left', so going through this help guide will help you to keep up with the different instructions.
Accessing your tournament:
- https://extranet.torneopal.com
- Enter your username and password
- Depending on the browser cache,
- You'll see all your competitions in two lists as completed/ongoing or:
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The last few competitions you have accessed are displayed as green buttons, and below them are the two different listing options. - Competition will already be selected.
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This view is referred to as the 'general info' view.
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- From the bottom left corner, you're able to check which competition you currently have active. If you'd like to switch to another competition, click Select Competition at the bottom left of your screen.
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If you work with multiple tabs open, please ensure you know which competition is active. When saving, the browser may sync/reload with a different competition open in another tab. - Left menu:
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The buttons may vary depending on the features you have activated.
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- Top menu:
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The buttons may vary depending on the features you have activated.
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- Bottom right corner:
- The Help Scout Beacon can be found at the bottom right of the screen. (The visibility of the button might not be ideal depending on your screen size and resolution; zooming out solves the issue.)
- You're able to choose different language options, but please note there are some very complicated terms, and if possible, we highly recommend using English to avoid unnecessary confusion.
If you have forgotten your username and/or password, contact info@torneopal.com to reset it. If possible, please include the name of the tournament you worked on or your username.
The Use of Help Scout Beacon
- The beacon can be found in the bottom right corner. (The visibility of the button might not be ideal depending on your screen size and resolution; zooming out solves the issue.)
- The help button organizes some of the help guides based on the page you are viewing. This means that after opening the menu you want to work on, you should click the help button. (The most commonly used menus/tabs are covered, but some of the more advanced ones are still a work in progress.)
- If you're unsure about what you should search for, try typing in the menu (top/left) buttons.
Some of the help guides might be easier to follow if you view them in your browser instead of using the beacon on the admin site. All of our help guides can be accessed on help.torneopal.com